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The History Optimization

Below is a timeline indicating the key events in the history of quality management - the stepping stone of optimization.

The evolution of process improvement:

1924 Shewhart sketches the first modern control chart.
1920’s his work evolves with Deming, Dodge, and Romig into SPC (Statistical Process Control).
Late 1940’s – their industrial systems destroyed, Japan known for being cheap imitations sets out to rectify their reputation enlisting the help of Deming, Juran & Feigenbaum.
Early 1950’s – quality management practices proliferate rapidly in Japanese plants.
1960’s – quality control & management becomes a Japanese national obsession.
Late 1960s & early 1970’s Japanese imports begin to dominate in the US and Europe due to high quality, low cost products.
In 1969 Feigenbaum introduced the term “total quality” at the first quality conference sponsored by Japan, America and Europe. Ishikawa gave a paper on “total quality control” in which all levels of the organization must participate.
Slowly in the 1980’s America began to adopt quality in the form of TQM (Total Quality Management) systems.
1986 Six Sigma and Motorola became a new standard for quality. Based on statistical analysis it focuses on the reduction of variation or “noise” in a process to improve customer satisfaction. This defined as 3.4 defects per million and further has become very “branded”.
Today - Lean augmented Six Sigma continues to be the dominant quality methodology in the US.

BOA is the future of business optimization - building on historic work, creating the final methodology an organization will ever need. BOA is quality management optimized.

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