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Viper™ - Voice over IP - Features

Viper™ VoIP systems utilize 3-line Polycom IP phone sets with full duplex speaker phone for superior quality and functionality. Our competitors use cheap phone sets with inferior quality, but their systems still cost more. Do the math – it doesn’t add up!

Multiple full featured auto attendants

► Each phone number can have its own auto attendant, for example each department/branch/business can have a separate full featured auto attendants.

Integrated VoIP providers

► Viper™ VoIP makes it easy to switch between VoIP providers, and can be done within minutes.

Call Center

► This feature enables a receptionist to keep track of all phone calls at any given moment through the computer and on the screen.
► The Call Center feature is highly integrated with Viper™ VoIP and provides unprecedented information and control.

Custom VoIP application and integration

► Integrate Viper™ VoIP with your back-office systems or databases. Adder Consulting offers custom development and integration for increased functionality. For example, see a pop-up on your computer screen when someone calls, and have all the information about the customer available even before you pick up the phone. Viper™ VoIP can be integrated with databases, ERP systems, CRMs or any other database related applications.

Receive voicemail recordings in email

► Have all your voicemails automatically emailed to you. Voicemail is attached to the email and be retrieved using any email system, including web mail.

Message notification flashing light on phone

► Instantly know when you have a message. The phone displays a flashing red light when someone has left you a message.
► Easily listen to your voicemail by pressing a single button.

Music and Announcements on Hold and Parking

► Play music or tell your customers about your latest products and services while they wait for the call to be connected or transferred.

Call Forwarding, Caller Identification, Call Tracing

► Having difficulties transferring calls? Viper™ VoIP makes it easy, and is fully Caller ID compatible. Incoming calls can be tailored so that you know what department someone is looking for, and shows up on the phone display.

Dial by Name Directory

► Can’t remember a person’s extension? Use the dial by name directory and locate your party immediately.

Group Routing

► Have certain calls ring on multiple phones simultaneously. People can be grouped in multiple ways for total flexibility.

Powerful Reporting and Phone Conversation recordings

► Know exactly who makes phone calls and where. Record certain extensions for legal reasons, or to avoid confusion later on. Use recordings for training purposes, or to just keep track of conversations.
► The Polycom phone sets will allow each user to review calls made from and received at that extension, including missed calls.

Remote/offsite phone extensions

► Do you have a remote office with just a few phones? Viper™ VoIP handles this perfectly by allowing phones to connect directly to the main phone system at the main office, with no need for any equipment in the remote location.

Powerful conference call features

► Stop paying for expensive conference call features, use Viper™ VoIP for all your conference needs. Initiate a spur of the moment conference call without having to plan for it, or have people call in to Viper™ VoIP for a scheduled conference call.

Call hunting

► Viper™ VoIP can be configured so that it will try multiple phone numbers trying to locate you. This is very handy in situations when someone is not often at their desk, but still need to receive phone calls in person.

Cell Phone Message Notification

► Want to get an SMS on your cell phone whenever you receive a voice mail? Viper™ VoIP does this and alerts you within seconds of a completed voice mail. It will even tell you who called and how long the voice mail is.

Outlook Integration

► Integrate the worlds most widely used email client so you can dial anyone directly from your contact list on your computer.

One year maintenance included

► As a standard feature, we include the first year’s maintenance in the cost of the system. This includes system maintenance, minor updates, phone configurations and troubleshooting.

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