Diamondback™ - Hardware Service and Replacement

Diamondback™ is a full service hardware maintenance and replacement plan – maintain up-time without the headaches.

With Diamondback™ businesses can now spread the cost of replacing hardware over time, and not have to worry about going through the extremely time consuming warranty replacement process - spending hours on the phone to receive an RMA number and do all the work to replace it yourself anyway!

It is all about update and uninterrupted service. Adder Consulting and Diamondback™ removes all the hassle and headaches of warranties, tracking warranties and dealing with warranty or out of warranty equipment. Diamondback™ does not ask questions about items that are covered by the plan. One simple phone call is all it takes to get something fixed or replaced.

The best part about the Diamondback™ service and maintenance plan, is the fact that the plan covers complete replacements every 3, 4 or 5 years, depending on the service plan and items covered. You decide how often you want the items replaced, and which items you want covered.

It gets even better than that. If you are covered by Diamondback™ and are also on the Cobra Guardian™ support system, we will not only replace equipment, but we will also transfer data and set up the new desktops for free. What does this mean to you? It means you never have to worry about your equipment again.

Features and benefits of Diamondback™
► 100% hardware service, support and replacement plan
► Standby units/parts ready for deployments
► Covers desktops, servers, monitors, printers, UPS’s, etc.
► Full replacement of hardware every 3, 4 or 5 years
► Predictable hardware replacement expenses – no surprises
► “No questions asked” hardware warranty coverage
► Rapid deployment of temporary units minimizing downtime
► Optional “after hours” support/service plans available.
► Printer service on most major brands
► Keyboard and mouse included with desktop computers
► 100% hardware warranty
► No-hassle support guaranteed
► Worry free upgrade paths
► Monitor and replace UPS batteries
► Existing wiring maintenance optional
► Add Cobra Guardian™ for complete IT support
► Add the disaster recover service for complete piece of mind

Items eligible for coverage - Diamondback™
► Desktop Computers
► Server systems
► Switches and routers
► Monitors
► Laptops
► Printers
► Peripherals
► Desktop UPS