Why Switch to Cobra Guardian™

This is sometimes a tough decision to make, and we have tried to highlight the benefits of outsourcing desktop support and using a system like Cobra Guardian. There are a lot of factors to consider.

An example is how difficult it is dealing with the human factor if you have multiple locations (nationally or globally) and how difficult it is to manage a support team across borders and time-zones?

Cobra Guardian can certainly help reduce your IT staff (in larger companies especially), but this is not where the largest cost savings can be made. With Cobra Guardian you can eliminate a lot of the human problems from desktop support. Below we have listed some of these factors.

Staff Utilization
How do you manage your IT environment on a day to day basis? Is your staff constantly running around “putting out fires”? Are they exhausted trying to keep up with desktop support patching computers and updating them?

Are you using highly skilled personnel doing “grunt” work, which they resent doing and inevitably will inspire them to leave for a different company? Is your staff frustrated by all the maintenance work that is taking away from their time implementing new technologies or projects?

One of the largest advantages with Cobra Guardian, is that it enables you to retain your highly skilled IT engineers and allows those engineers to focus on their core competencies; supporting the business with technology and solutions to increase profit-ability. Using Cobra Guardian will make your current IT staff much more effective.

Employee Turnover
► Disruption or complete lack of IT-support during absence of resigned or terminated employee.
► Time and cost of advertising, interviewing, hiring and evaluating new employees.
► Training period – it takes months before new employees are productive.
► Cost of potentially hiring an individual not suited for the position (or a ‘job-hopper’ that leaves within months of hire). Not only have they wasted your time, but they have drawn upon their colleagues and their time.

Efficiency, Attendance & Cost of Human Resources
► Long coffee and or lunch breaks.
► Employee’s efficiency is relatively low due to perceived job security. No need to rush!
► Wasted time chit-chatting with other employees. Desktop support personnel are subject to any staff member that is talkative, which takes away valuable time troubleshooting systems.
► Employees are paid whether the job gets done or not.
► Slow turn-around on time sensitive projects with a fixed number of staff.
► Reduced support when employee is on vacation or is out sick. What happens to desktop support if an employee is out on extended medical leave?
► Cost of employment: Salary (+ bonus), Taxes, Workers Compensation, Health & TD Insurance, paid vacations, sick days, jury duty, army reserve training, maternity leave, etc.

Benefits of Outsourcing IT Services
Besides the obvious cost savings and significant ROI, the main benefit of outsourcing IT services is the consistent and high level of service to your computer users. Your users are no longer susceptible to internal problems in the IT department, and your organization is no longer losing revenue due to lack of productivity.