Cobra Guardian™ - Help Desk

Managing user expectations and keeping a history of all issues and resolutions is key to providing the very best quality support. You need and expect quick assistance and resolution to their problems, and now we can offer even better and faster service than before.

Cobra Guardian™ provides a comprehensive integrated help desk and trouble ticketing system. Users and our support engineers can interact in real time to report, diagnose and resolve issues quickly and efficiently without physically visiting the desktop. This allows us to resolve issues quickly, keep users happy and your organization running.

► Track User Issues and Resolutions
► Integrated Online Chat
► Create and track issues in detail
► Configurable alerts based on issue creation and update
► Complete issue history tracking with user, date and time stamp
► Support for file attachments and screen shots
► Configurable online views
► Knowledge base
► View complete hardware and software inventory
► Easily pinpoint hardware and software changes
► Provide immediate troubleshooting and issue resolution
► Immediate remote control to the user
► Increase user satisfaction, productivity and ROI
► User has immediate access to support personnel
► Secure and limited to the organization