Cobra Guardian™ - Desktop Support

The “old” way of doing desktop support is a reactive methodology where you wait for the system to break before fixing it (break-fix environments). The new way of supporting desktops and networks is using sophisticated systems such as Cobra Guardian™.

Cobra Guardian™ is a cutting edge system that proactively maintains and monitors computers/networks and proactively prevents downtime. If your company wants to become more efficient and reduce cost or grow without the accompanying technology ‘growing pains’, Cobra Guardian™ must to be on your “to-do” list.

Not only is there significant ROI when implementing Cobra Guardian™ ‘across the board’, but the ability to support a growing corporation without adding headcount cannot be overlooked. If your company has multiple sites or locations, Cobra Guardian™ is by far the most efficient solution you will ever find. A simple, yet effective, ROI analysis will show you how your businesses will become more efficient and productive with a substantial ROI.

About Cobra Guardian™:
“… is the day-to-day IT related activities that keep the IT resources up-to-date, secure, productive, consistent and available to the benefit of the customer’s organization.”
– CIO Magazine

Problem Statement
As a business grows, so often does the IT department. As devices are introduced such as more servers, desktops and remote laptops, the need for highly skilled IT professionals increase proportionately. How can a business maintain existing equipment and grow more efficiently without problems and human errors? Even after the initial investment and setup, how can you maintain the highest levels of productivity possible?

The Adder Consulting Solution
Cobra Guardian™ continuously monitors networks and ensures that all systems are fully updated with all the latest security patches, whether it is anti-virus, spyware, OS or other software. It also monitors installed software, hardware and licenses, and any changes to the systems and networks. As long as the computer system has internet access, Cobra Guardian™ will constantly monitor and protect the computer system, regardless of where it is located in the world.

The constant and detailed monitoring provides our engineers with an up-to-date and complete “picture” of the computer system, resolving issues much faster than break-fix environments. Within seconds of a server going down, we will know and instantly start restoring functionality. The support ticket and help desk tracks history for future troubleshooting.

Cobra Guardian™ is a proactive system that monitors computer systems and networks 24 hours a day, 365 days a year, constantly maintaining the system to prevent system failure. In short, Cobra Guardian™ provides more uptime and significantly fewer service calls.

Cobra Guardian™ allows Adder to detect and resolve problems before they become an issue and cause downtime. It is configured and monitored by our engineers, providing you with a hassle free computer and network environment.

Centralized Desktop Support
With Cobra Guardian™ , Adder Consulting is capable of managing your global networks at a level that far surpasses any corporate proficiency. In effect, we want to become your offsite Network Operation Center (NOC) with capabilities that are mind-boggling. Instead of “flying blind” like you have been doing to date, which is a traditional break-fix methodology, we will not only instantly know when a problem arises, but chances are we are able to fix the problem before you even know something had gone wrong.