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The History Optimization
Below is a timeline indicating the key events in the history of quality management - the stepping stone of optimization.
The evolution of process improvement:
| ► | 1924 Shewhart sketches the first modern control chart. |
| ► | 1920’s his work evolves with Deming, Dodge, and Romig into SPC (Statistical Process Control). |
| ► | Late 1940’s – their industrial systems destroyed, Japan known for being cheap imitations sets out to rectify their reputation enlisting the help of Deming, Juran & Feigenbaum. |
| ► | Early 1950’s – quality management practices proliferate rapidly in Japanese plants. |
| ► | 1960’s – quality control & management becomes a Japanese national obsession. |
| ► | Late 1960s & early 1970’s Japanese imports begin to dominate in the US and Europe due to high quality, low cost products. |
| ► | In 1969 Feigenbaum introduced the term “total quality” at the first quality conference sponsored by Japan, America and Europe. Ishikawa gave a paper on “total quality control” in which all levels of the organization must participate. |
| ► | Slowly in the 1980’s America began to adopt quality in the form of TQM (Total Quality Management) systems. |
| ► | 1986 Six Sigma and Motorola became a new standard for quality. Based on statistical analysis it focuses on the reduction of variation or “noise” in a process to improve customer satisfaction. This defined as 3.4 defects per million and further has become very “branded”. |
| ► | Today - Lean augmented Six Sigma continues to be the dominant quality methodology in the US. |
BOA is the future of business optimization - building on historic work, creating the final methodology an organization will ever need. BOA is quality management optimized.
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